Everything You Need to Know Before Booking a Camper Charter Campervan

Apr 4
5 min read

Are you thinking about hiring a campervan for the first time? Or maybe you’ve done it before and just want to ensure you have all the details right before you book. Either way, you’ve come to the right place!

At Camper Charter, we are a family-run campervan hire business based just outside Romsey in Hampshire, in the heart of the Test Valley. We take pride in looking after a small fleet of VW campervans and handle every booking personally. Below, we’ve answered the questions we get asked most often, so you can plan your trip with complete confidence.

What Features Can I Expect in the Campervans?

All our campervans come ready for the road with everything you need to make yourself at home. Each hire includes a gas stove, basic kitchen utensils, a cosy sleeping area with a mattress topper for extra comfort, camp chairs, and levelling ramps and chocks to help you settle on uneven ground. Most of our vans also come with a fridge and additional extras. The specifications vary slightly between vehicles, so it’s worth checking the individual van page on our website to see exactly what is on board.

We also offer optional extras to make your trip even more enjoyable. If there’s something specific you’re looking for, just get in touch, and we’ll do our best to help!

How Do I Make a Booking?

Booking with us is simple and personal. You can browse our vans and submit a booking request through the booking link on each van page. If you have questions first, feel free to reach out via the contact page or WhatsApp at 07908 293703.

We manage all enquiries personally, so you’ll always be speaking to someone who knows the vans well. Once your booking is confirmed, we’ll be in touch with everything you need ahead of collection.

What is the Minimum Hire Period?

All our vans are available for a minimum of three days/two nights. There is no maximum hire period—longer trips are very welcome! We are happy to discuss availability for extended hires.

How Much Does It Cost to Hire a Campervan?

Hire rates start from £89 per day. Rates vary by season.

Additional fees apply for optional extras such as an awning, a bike rack, early collection, or late return. If you’re not sure what you need, just ask, and we’ll talk you through the options.

Do I Need to Be a Certain Age to Hire?

To hire one of our campervans, you need to be between 21 and 75 years old and hold a full, valid UK driving licence with at least two years of driving experience. You must also have no more than six penalty points on your licence.

We will carry out a licence check as part of the booking process, which will require proof of address. Overseas licences are accepted but may be subject to additional checks. If you’re unsure whether you qualify, just get in touch, and we’ll be happy to talk it through.

Where Are You Based and How Do I Collect the Van?

We are based near Romsey in Hampshire, in the heart of the Test Valley—about 10 miles north of Southampton and 12 miles south of Winchester. Collection and return both take place at our address, which we share once your booking is confirmed.

We ask that collections happen at an agreed time so we can give you a proper handover. We take time over this—we will walk you through how everything works, from the gas and the electrics to getting the bed set up, so you feel completely comfortable before you set off.

How Should I Return the Van?

We ask that all vans are returned clean and tidy and with a full tank of fuel. A short check-in will take place on return to note any damage or breakages. We do reserve the right to charge additional cleaning fees if a van is returned in an unacceptable state, but this is something we have very rarely needed to do—our customers look after the vans well.

Which Payment Methods Can I Use?

We accept all major credit cards and bank transfers (BACS). If you have any questions about payment, just get in touch, and we will be happy to help.

Are the Vans Pet Friendly?

Absolutely! All our vans welcome well-behaved dogs. We know that for many families, a holiday simply isn’t complete without the family dog, so you are very welcome to bring yours along.

We just ask that you bring a blanket or bed for your pet and take care to leave the van clean at the end of the hire. Any damage caused by pets would fall under the standard damage policy, so it’s worth being mindful of this while you are travelling.

What Happens If Something Goes Wrong During the Hire?

We are contactable throughout your hire and will do our best to help with anything that comes up. All our vans are maintained to a high standard before every hire, but in the unlikely event of a breakdown, RAC cover is included as part of the hire.

We ask that hirers do not attempt any repairs themselves. If you experience a problem on the road, contact us first on WhatsApp at 07908 293703, and we will guide you through the next steps straight away.

How Does Your Cancellation Policy Work?

We understand that plans can change. Our cancellation policy depends on the booking platform you used. If you need to cancel, please contact us as soon as you can—via WhatsApp at 07908 293703.

Still Have a Question?

If there’s something we haven’t covered here, we are always happy to help. The quickest way to reach us is via WhatsApp at 07908 293703—we usually come back quickly.

You can also explore our full fleet and check availability at www.campercharter.co. We look forward to helping you plan your next adventure!

Tips for a Memorable Campervan Experience

Plan Your Route

Before you set off, take some time to plan your route. Consider the places you want to visit and the sights you want to see. This will help you make the most of your adventure.

Pack Smart

When packing for your trip, think about what you really need. Space in the campervan can be limited, so pack light. Bring only the essentials and leave room for your memories!